Contact support
Email support@numberplatewords.app for technical problems, account access, store questions, data export and deletion help.
Common problems
I cannot sign in or restore my player
Confirm that the same Apple or Google account is available on the device and that the network is working. An expired session should lead back to sign-in recovery.
A match or invitation is missing
Open My Matches or Inbox and refresh. Expired, declined, blocked and completed matches may appear as final states rather than active cards.
A player disconnected during Live Challenge
The server clock continues while players reconnect. Stay on the Live match screen where possible; it restores the latest lobby, round, adjudication or result state.
Push notifications are not arriving
Check operating-system permission and the Social, Match and Reminder categories under Settings and Notifications. The in-app Inbox remains the source of truth when push delivery is delayed.
A word was rejected unexpectedly
Check letter order, minimum length, plural rules and the adjudication explanation. During beta there is no formal word-appeal workflow.
The Daily Challenge was interrupted
The current Daily attempt and 31-day history are device-local. Reopening the Daily screen restores the recorded state, but the beta does not provide a server-backed second ranked attempt.
I need to export or delete my account
Open Safety and Privacy, then Account Data. Export creates a portable JSON record. Deletion requires confirmation and cannot be reversed. See Account Deletion.
Player conduct and immediate danger
For conduct inside the game, report from the player profile, invitation or completed match first so verified context can be attached. Support is not an emergency service. Contact local emergency services if someone is in immediate danger.